Episode 2: Feedback Loops for B2B SaaS
Churn Bites
🎙️ Featuring: Dan Wilson (Go-To-Market Director, Churn Assassin) & Brian Polackoff (CEO & Founder, Churn Assassin)
In this episode of Churn Bites, Brian and Dan tackle a game-changing concept for B2B SaaS companies—Feedback Loops. They explore how capturing, analyzing, and acting on customer feedback can dramatically improve retention, adoption, and product development.
💡 Key Takeaways:
✅ The role of feedback loops: Why structured feedback is the secret weapon for reducing churn and driving product growth.
✅ Common mistakes: How companies often collect feedback but fail to close the loop, leading to missed opportunities.
✅ Actionable strategies: How to turn feedback into a competitive advantage by prioritizing insights, aligning teams, and responding effectively.
✅ Churn Assassin’s approach: How data-driven feedback mechanisms help businesses spot churn risks early and make smarter retention decisions.
🚀 Bottom Line: The best SaaS companies don’t just listen to customers—they take meaningful action. Learn how to build feedback loops that create stronger customer relationships and long-term success.
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