Episode 3: Why B2B SaaS Companies Lose Millions
Churn Bites
🎙️ Host: Dan Wilson, GTM Director at Churn Assassin
🎙️ Guests: Deb Schleede & Eric Potter (Op Methods)
In this eye-opening episode of Churn Bites, Dan Wilson sits down with Deb Schleede and Eric Potter from Op Methods to uncover a costly truth—many B2B SaaS companies have no idea why their clients are churning. Without clear insights, businesses lose millions in preventable revenue leakage.
💡 Key Takeaways:
✅ The hidden cost of churn: How retention failures quietly drain revenue and slow growth.
✅ Why companies lack churn visibility: The biggest mistakes SaaS businesses make when tracking customer health.
✅ How to fix it: The power of data-driven churn analysis, customer feedback loops, and proactive intervention.
✅ Op Methods' insights: How better operational intelligence can help businesses uncover the real reasons behind churn and take action before it’s too late.
🚀 Bottom Line: You can’t fix what you don’t measure. Learn how to stop churn before it happens and keep revenue where it belongs—inside your business.
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