Churn Bites Episode 10

Topic: The ACE Framework | Guest: Thomas Voigt Sierakowski | Date: November 2025

 

 

About our guest...

Thomas Voigt

Founder | The CS Academy

Thomas_Voigt

I’m a post-sales leader who turns enterprise portfolios into predictable revenue. At GWI I grew a 75-logo book from $3M→$10M ARR, sustained 140% NRR (peak 165%) and 95%+ GRR, while scaling the AM/CS org 3→50 across UK/US/APAC. What I bring to your table:

  • Renewals & expansion: multi-year, multi-product deals; upsell/cross-sell playbooks tied to value roadmaps.
  • Executive relationships: C-suite multi-threading, EBR/QBR motions, save plays for at-risk accounts.
  • Forecasting & RevOps: pipeline hygiene, coverage models, risk scoring, predictable quarter closes.
  • Team scaling: hiring, coaching, territory models, compensation design, performance management.
  • Global experience: enterprise accounts across EMEA/US/APAC; ACV bands $75k–$200k+.
  • Proof: Amazon, Google, Disney, WBD, BBC, Meta, TikTok. • AI | B2B SaaS | Media | Consumer Research |

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