So you're a Customer Success Manager working in B2B SaaS and you want to reduce customer churn?

Learn how Churn Assassin works to reduce churn by up to 38% for B2B SaaS businesses
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You're just three simple steps away.

Step 1:
Start your free trial
no credit card required

Starting your free trial is simple and doesn't require a credit card to get going.  Just answer a few questions then click on the link sent to your email to active your trial. 

Start Trial

Step 2:
Install code snippet
two-minute setup

Install our code snippet within your application or have your development team assist with this. Our snippet is plug-and-play and will start analyzing your user behaviors immediately upon deployment.

Step 3:
Receive Predictions
receive predictions via email

Typically, your first email will arrive in about a week and will include a comprehensive report of account details and the reasons behind the predictions. You control how often these emails are sent. Along with predictions, these emails will include observed churn signals/behaviors, and various other insights/stats.

 

Ready to get ahead of churn?

Start your free trial today with no credit card required.

Get Started

Want to learn more?

Churn Assassin is the next generation software built for reducing churn in B2B SaaS companies. Our advanced techniques are like no other. We don't rely on "churn scores" which are wrong more than they are right or tagging of countless events. We help customer success managers finally get ahead of churn and increase retention.

 

2-Minute Setup

After logging into your portal you will be prompted to copy your personalized retention analytic code snippet and install it within your application. You can do this, or have your developers assist. That's it!
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Churn Signals - Screenshot

Churn Models

We use 5 different churn models, each one based on over 300 evidence-based churn behaviors, signals and patterns. Our models are built using 260+ Million behavioral records across 210,000+ real SaaS users. 

Churn Notifications

Churn predictions and other key account insights are delivered straight to your inbox or preferred chat-platform. Easily integrate with Slack, Google Chat and Microsoft Teams. 
Alerts and Notification Integration Options (2)
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Become the Churn Assassin

After receiving your evidence-based churn prediction it's time for you to take action and do what you do best. Quick and early intervention on at-risk accounts can give you the best possible churn prevention rates.
 

The science behind the solution

Below you will find just some of the techniques, algorithms and methodologies we use to reduce churn. Our strategies are already used by top companies such as Amazon, Google, Netflix and others.
Average True Range

Average true range (ATR) is a technical analysis indicator that measures volatility by decomposing the entire range for a period of time. This process allows for deeper understanding of day-to-day variances in behaviors.
Standard Deviation Analysis


A standard deviation is a measure of how dispersed the data is in relation to the mean. Low, or small, standard deviation indicates data are clustered tightly around the mean, and vice-versa.
Relative Strength

The relative strength index (RSI) is a momentum indicator used in technical analysis. RSI measures the speed and magnitude of a recent activity changes to evaluate usage thrust conditions.
Notable Behavior Monitoring

You probably already recognize which specific areas of your application signal trouble when a customer accesses them. Maybe an account billing page, subscription cancellation page, etc.  We watch specifically for these known behaviors.
Dynamic Aggregate Analysis


Dynamic Aggregate Analysis is an indicator commonly used in technical analysis. The reason for calculating the Dynamic Aggregate is to help smooth out the activity/behavior data by creating a constantly updating value.
Stochastic Strategy

 Stochastic oscillator is a momentum indicator comparing a particular value to a range of its values over a certain period of time. 
High/Low Monitoring

Being aware of when customers achieve new usage milestones can provide valuable insights and enhance your efforts in preventing churn.
User Ghosting

Churn frequently occurs when a key user in a customer's account exits the organization. Customer Success Managers are often taken by surprise as this information typically arrives too late. Having access to this information almost immediately allows you to respond promptly.
Machine Learning

Random Forests, a type of machine learning, is a versatile machine learning technique that can deliver high accuracy in predictions, making them a favored choice in many real-world applications across various industries.
And over 25 other evidence-based methods to find and kill future churn ensuring your success with Churn Assassin.

becoming a

Churn Assassin

means never being caught off-guard again by a cancelling client. With the full power of our evidence-based churn signals you can rest easy knowing we are monitoring every client, every day, so you don't have to.

Get Started