PlanHat vs Churn Assassin

It’s like buying the right suit—it needs to fit your business perfectly and make you feel confident in every interaction. In this comparison, we'll delve into Churn Assassin and PlanHat to help you understand the benefits and trade-offs of each platform.

TL;DR

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Product Scope Call

Churn Assassin Overview

  • Churn Assassin combines high-precision cancellation detection with powerful customer success tools that require no extensive setup, configuration, or maintenance.

PlanHat Overview

Real PlanHat Customer Review

PlanHat-product-scope-review

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Setup and Implementation

Churn Assassin Implementation Time

  • Churn Assassin offers a hassle-free setup in minutes, then automates learning and analyzing your app and users. A main strength of Churn Assassin is how it helps the busy customer success manager prioritize their work and deliver value to their company.

PlanHat Implementation Time

  • PlanHat claims their system is ready to use from Day 1, which is substantially better than most other enterprise class Customer Success Platforms on the market. There were few complaints from users on implementation or set up issues.

Real PlanHat Customer Review

PlanHat-Setup-and-implementation-review

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Pricing and Fees

Churn Assassin Pricing

PlanHat Pricing

  • PlanHat does not publish their pricing, nor could we find any pricing information online. Usually that means it'll be expensive. They do not offer a free trial, preferring interested companies to speak with their sales team to arrange a demo and work up a custom price.

Real PlanHat Customer Reviews

PlanHat-pricing-review

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Should You Select PlanHat or Churn Assassin?

 
Enterprise Use Cases

  • PlanHat is a comprehensive Customer Success Platform and a CRM. If you need both, this deserves a look. Users rave about the software and it's hard to find complaints. The "Contact Sales" approach to learning more about their software and understanding pricing won't scare you off and the robust feature set was designed with you in mind. 

  • It seems like PlanHat works with existing CRMs even though it is also a CRM. You'll want to validate this before buying, because likely you already have a CRM.  Switching to a new CRM and migrating your existing data is a significant decision that requires strong stakeholder support, so proceed with caution.

  • If you wanted a second opinion on customer health and churn prediction, you could implement Churn Assassin side-by-side. (Just sayin’)

Mid-Market Use Cases

  • Mid-market companies have some decisions to make. Are you ready for a large software package for Customer Success? If so, you should look at PlanHat. Their users are quite happy with the software, but just know you are making a commitment to a big piece of software. It'll take a while before you can get the full value just because PlanHat offers so many features.

  • Then again, if your Customer Success function is resource constrained, perhaps it would do more harm than good to take on a complex piece of software. Your workload will take a hit, causing a compounding of issues. A more reasonable approach might be to implement Churn Assassin and focus on getting your book of business in great shape without burdening your team with a new, large software package.

Small / Startup Use Cases

  • In this business stage, taking on an expensive, complex Customer Success Platform is a bad idea. If you have a Customer Success team at all, they are likely overloaded keeping up with clients and working through messier-than-ideal internal processes. Layering in complex software will only make the problem worse.

  • What you need is Churn Assassin, because it provides targeted insights and a prioritized view of accounts so Customer Success management focuses on the right customers that need attention for retention. 

  • With a simple drop-in JavaScript snippet, Churn Assassin requires minimal development effort, giving you intelligence-based churn and retention insights almost immediately.

Final Points on Choosing PlanHat or Churn Assassin

 

Churn Assassin and PlanHat both address customer churn but in different ways. Churn Assassin focuses on churn prediction and retention, offering a simple setup, automated processes, and transparent pricing. It’s ideal for mid-market and small teams wanting fast, effective results.

PlanHat takes a broader approach, managing the entire customer lifecycle with tools like health scoring, workflow automation, and revenue tracking. It’s best for larger teams needing deep data integration and customized solutions.

For quick churn reduction and ease of use, Churn Assassin is a top choice. For managing every stage of customer success, PlanHat is a strong option.

Real PlanHat Customer Review

PlanHat-final review

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Questions to Consider

 

  • Do you need a tool that focuses on customer retention, or one that offers broader customer success management features?

  • Are you looking for a solution that provides actionable insights with minimal setup, or a customizable platform for detailed lifecycle management?

  • How large is your customer success team, and do they need a straightforward solution or a feature-rich platform?

  • What is your budget, and does it align better with Churn Assassin’s transparent pricing or Planhat’s custom quote structure?

Before making a choice, there are a few questions to consider. But if you're still on the fence, why not take Churn Assassin for a spin? With a super-easy drop-in JavaScript snippet, you’ll be up and running in no time. You’ll get full access to all our features for 30 days, no credit card required. Oh, and the best part? Your first 25 customers are always free—forever!

PlanHat vs. Churn Assassin Feature Comparison

 
Churn Assassin PlanHat
Top Features
Account Alerts
Receive immediate notifications about any changes in customer accounts, allowing for prompt action.
Activity Dashboard
Get a real-time overview of ongoing processes, current incidents, and historical activities.
Activity Tracking
Keep a log of all activities across devices and networks for comprehensive oversight.
Churn Management
Identify at-risk customers and implement strategies to retain them.
Collaboration Tools
Facilitate seamless teamwork with channels for communication and file sharing.
Customer Engagement
Proactively initiate interactions and provide valuable content to enhance customer relationships.
Health Score
Evaluate the well-being of companies or individual accounts through a scoring system.
NPS of Customers
Measure the Net Promoter Score to gauge customer loyalty and predict future behavior.
Onboarding
Streamline the process of integrating new clients, ensuring they are well-acquainted with your services.
Reporting/Analytics
Access detailed reports and analytics to track vital metrics that influence your business decisions.
Revenue Management
Monitor sales and make necessary adjustments in order to increase demand and revenue.
Task Management
Organize, assign, and monitor tasks to ensure efficient workflow progression.
Usage Tracking/Analytics
Monitor how customers engage with your resources to identify trends and areas for improvement.
Additional Features
Advanced Predictive Analytics
Utilize predictive analytics, trend analysis, and performance metrics for deep insights.
API
Application programming interface that allows for integration with other systems/databases.
Communication Management
Track all forms of communication, ensuring no customer inquiry goes unnoticed.
Customer Management & Database
Store and organize comprehensive customer information and interaction history.
Customer Segmentation
Group customers based on specific characteristics for targeted strategies.
Customizable Dashboards & Reports
Tailor your interface and reports to focus on the metrics that matter most.
Data Visualization & Real-Time Analytics
Make informed decisions with up-to-the-minute data presented visually.
Email Management
Manage, store, and organize emails within the system or via third-party apps.
Security Features
Protect sensitive information with robust access controls and data security measures.
Survey/Poll Management
Create and administer polls and surveys
Task Progress Tracking & Reminders
Stay on top of tasks with tracking features and timely notifications.
Third-Party Integrations
Enhance functionality by connecting with other tools your business already uses.
Win/Loss Analysis
Analyze lost and won opportunities.
Workflow Management
Create, design and manage workflows for repetitive tasks.
 

Churn Assassin is Monitoring 1000+ companies worldwide.

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What Our Customers Say

Join the ranks of leading B2B SaaS companies. 
14
Churn Assassin has been a game-changer for us, reducing our customer churn by over 15%! The predictions are AMAZING! Not only has it saved us countless hours in manual reporting, but it's also significantly boosted our customer loyalty.
Jessica H
Customer Success Manager
★★★★★
74
Since implementing Churn Assassin, we've noticed a dramatic improvement in our bottom line. The detailed usage reports it generates automatically have freed up our staff's time, allowing them to concentrate on enhancing customer experiences and loyalty. It has absolutely helped us reduce churn for our SaaS!
Mark T
CEO and Founder
★★★★★
68
The churn predictions are crazy good! I am thoroughly impressed with how Churn Assassin has transformed our approach to customer retention. The decrease in churn rate is remarkable!
Linda Q
Director of Client Relations
★★★★★

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