Crush Churn and Maximize Renewals
Start for free, 100-day money back guarantee.
Common Questions/Answers
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How much time does it take to setup?
After signing up you will be provided with a code snippet that can be copied and pasted within your application. From that moment on, Churn Assassin will begin to collect your users behaviors and run our evidence-based churn behaviors and signals against them. Once a prediction is made, we will email you with the account details and the reason for our prediction.
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What do you consider a "customer"?
A customer is any single organization who uses your application. For example. Acme Inc is your customer and John Doe and Kelly Doe both are employees of Acme Inc. Even though two of Acme Inc.'s employees will login to your application, Churn Assassin is only concerned with the number of customers, in this case a single customer Acme Inc.
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How do free trials impact the number of customers?
Free trial customers are still customers as it relates to Churn Assassin. If you do not wish to use Churn Assassin with your free trial customers you do have options. For instance; you can have your team ignore our tracking snippet (enclosed within an IF/ELSE block of code) whenever a free trial customer uses your application.
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How do I cancel if it doesn't work for me?
Cancelling is easy and can be requested at anytime from within your portal. You don't even need to talk to anyone. Cancellations are processed at the end of the billing term.
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Is my data safe?
Absolutely; Churn Assassin takes security very seriously. Below are just some of the key points:
- 4096 bit Encryption
- Encrypted Daily Backups
- Intrusion Prevention and Detection Systems
- Advanced Next-Generation Application Firewalls
- Isolated and Separate Client Data Sets
- Private, Security Access Controlled Data Centers
- 24/7/365 Monitored Systems
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Where is my data stored?
Your data will be stored securely within our North American data centers.
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What are the Terms and Conditions?
You can find full details for our agreements and policies below:
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How does Churn Assassin’s pricing work?
Churn Assassin uses a per-customer monitoring model. Pricing starts at $14.50/month for Product Analytics, $29.00/month for Health Monitor, and $149.50/month for the full Customer Success Platform. Plans are flexible based on customer volume, and you can toggle between monthly and annual billing for savings.
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What’s included in the Product Analytics plan?
Product Analytics provides usage monitoring, segmentation, cohort analysis, and real-time alerts on customer activity. It’s built for SaaS teams that want to identify spikes, drops, and behavior changes without the complexity of a full customer success platform.
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What makes the Health Monitor plan different?
Health Monitor adds automated health scoring, churn/upsell alerts, dashboards, retention playbooks, and recovery recommendations. It’s designed for SaaS teams scaling customer success by moving from raw analytics to predictive retention insights.
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What’s in the Success Platform plan?
The Success Platform unlocks everything in Health Monitor plus customer portals, in-app messaging, onboarding journeys, renewal management, and surveys (NPS, CSAT). It’s a complete customer success operating system for B2B SaaS teams.
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Is annual pricing available?
Yes, all plans offer a 15% discount when billed annually. This option is ideal for SaaS teams committed to scaling customer retention.
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Who is Churn Assassin designed for?
Churn Assassin is built for B2B SaaS companies ranging from early-stage startups to established mid-market teams. Whether you need basic product analytics or a complete retention platform, there’s a plan to fit.
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Can I enlarge the pricing tables?
Absolutely; to see Churn Assassin's plan pricing in a larger window click here.
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What is the 100-Day Money Back Guarantee?
It is our promise that you can try Churn Assassin for a full 100 days, experience the platform, monitor your customer health, and see the results for yourself. If at any point you feel it’s not a fit, we’ll give you a full refund. No questions asked, no hoops to jump through.
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Why 100 days?
Because real customer health patterns take a little time to unfold. We want you to experience Churn Assassin the way your team will — in real conditions, with real accounts, real churn signals, and real wins.
100 days gives you enough time to see meaningful impact, without any risk.
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Do I need to give a reason if I ask for a refund?
Nope. Zero explanations required. If you want your money back, you get it. That’s the whole point of no questions asked.
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Does this include my First-Month-Free promotion?
Yes. Your free month is included inside the 100 days. You can use the platform during your trial, continue into your paid period, and still be fully covered by the guarantee.
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Why offer such a strong guarantee?
Because Churn Assassin works — fast.
Setup takes minutes, the system runs on auto-pilot, and teams start spotting churn risks and usage drops immediately. We’re confident you’ll see value long before the guarantee window ends.
Monitoring 1000+ companies worldwide.
What Our Customers Say
Join the ranks of leading B2B SaaS companies.
Churn Assassin helped us retain 8 key customers last quarter, directly impacting our bottom line. The insights are timely, actionable, and easy for our whole team to leverage.
Kim Lowe
Founder & CEO
We reduced churn by 19% in just 90 days with Churn Assassin. Their early warning signals helped us engage accounts before they slipped away, saving countless renewal conversations.
Darrel Randolph
VP of Customer Success
Within the first quarter, Churn Assassin helped us identify 15 accounts at risk we would’ve missed. We intervened early, and 12 of them renewed.