Features "in the box" 

 
 Churn Assassin delivers proactive churn predictions derived from evidence-based churn behaviors exclusively for B2B SaaS companies. Our features are designed to provide early identification of struggling accounts so you can engage with early interventions and change real outcomes.
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2-Minute Setup

With Churn Assassin there is no heavy setup, no long and drawn out onboarding. It only takes a couple minutes to get up and running. Install our code snippet within your application or have your development team assist with this. Our snippet is plug-and-play and will start analyzing your user behaviors immediately upon deployment.

Churn Predictions

Churn Predictions is a powerful feature that helps B2B SaaS companies identify which customers are most likely to churn up to 6 months before it happens. By analyzing customer behavior patterns and usage data, the platform delivers accurate, real-time insights that enable customer success teams to proactively intervene and reduce churn.
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Churn Behaviors/Signals

Churn Behaviors and Signals provide actionable insights into the early warning signs of customer churn. By leveraging data-driven patterns and behavior analytics, this feature highlights key indicators such as declining usage or engagement trends. Customer success teams can use these insights to intervene strategically and address potential churn risks before they escalate, driving higher retention and long-term customer satisfaction.

Real-Time User-Activity

Real-time usage data enables you to identify patterns in customer behavior immediately. Having this real-time data lets you address issues before they escalate. It's a pain in the neck when you've got usage slippage and if there's one thing we know, it's that dissatisfaction is a key driver for churn. By proactively engaging with customers based on their activity, you can reach out for timely support making you a retention hero.
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Segmentation

Categorize customers based on behaviors, usage patterns, demographics, churn risk levels or any other field within the system. This feature empowers customer success teams to tailor their strategies for different customer groups, delivering personalized interventions that maximize retention. By understanding and targeting specific segments, businesses can optimize efforts to improve engagement, reduce churn, and increase overall customer value.

Daily Target Accounts List

The Daily Target List displays new churn predictions for the current day, highlights all companies with active churn risks, and tracks "ghost" companies with no activity, categorized by inactivity periods of 3-14 days, 15-30 days, and 31+ days. The dashboard also provides an overview of upcoming renewals within 7, 14, and 45 days, as well as companies whose renewal probability scores are trending down over the last 4 weeks, 3 months, and 6 months. This feature enables proactive engagement with high-risk accounts, maximizing retention and renewal rates.
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Detailed Customer Profiles

Detailed Company Profiles in Churn Assassin function as a lightweight CRM, offering a centralized view of each customer’s journey. This feature allows customer success teams to log notes, track emails, calls, and meetings, and update key properties and fields. In addition, it provides usage summaries, company-specific insights, and essential KPIs, enabling teams to manage customer relationships effectively and ensure timely interventions. With everything in one place, it streamlines communication and helps drive better customer retention.

Bring Churn To It's Knees

Becoming a Churn Assassin empowers you with advanced tools to predict and prevent customer churn, driving long-term growth and success. Our platform provides actionable insights through data-driven churn predictions, segmentation, and behavior tracking, allowing your team to proactively engage at-risk clients. By optimizing customer success efforts, Churn Assassin helps you increase client lifetime value and strengthen overall business performance.

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