90% of What you Need. 10% the Cost.

This isn’t just another heavy, expensive customer success platform that collects dust. It’s your fully autonomous, AI and Machine Learning powered customer health monitoring agent, running quietly in the background—relentlessly watching your accounts.

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Churn Assassin Tracking Code Installation

2-Minute Setup

Up and running in minutes with no learning curve or system to setup.

Quick Start: Get up and running in just 2 minutes—no heavy setup or lengthy onboarding.
Simple Integration: Install a plug-and-play code snippet directly in your B2B SaaS application.
Immediate Analysis: Churn Assassin immediately starts learning you user behaviors and deriving key interactions the moment the snippet is deployed.
Team-Friendly: Easy for you to set up or share with your development team for assistance.

Sentry Heatmap

A single-pane of glass to see the current health status of every account.

Quickly Prioritize Accounts: Assess client renewal likelihood at a glance with a powerful heatmap tool.
Visual Risk Categories: See accounts grouped into Low, Normal, High, and Declining Risk levels for easy prioritization.
Targeted Search: Locate specific accounts instantly with an intuitive search function.
Customizable Filters: Focus on the companies that matter most by displaying accounts that meet your specific criteria.
In-Depth Account Insights: Drill down into specific accounts to gain a detailed understanding of risks, behaviors, and renewal trends.

Churn Assassin Churn Behaviors and Signals

Sentry Signals

We bring over 300 evidence-based churn behaviors/signals with us.

Automated Analysis: Churn Assassin collects data, then identifies and prioritizes churn risks for you.
Actionable Reports: Get clear, prioritized insights into account health, identifying which accounts are at risk and which are showing early signs of decline.
Maximize Your Impact: Focus on high-risk accounts where your actions can drive the most significant results.
Intelligent, Proven Models: Benefit from 5 advanced churn models analyzing over 300 evidence-based behaviors, signals, and patterns—built using 260+ million behavioral records from 234,000+ SaaS users.
Beyond Product Metrics: Rely on advanced machine learning to predict churn, because feature adoption and product usage alone aren’t reliable indicators of account cancellations.

Sentry Agent

An always-on customer health monitoring agent powered by AI, Machine Learning and Data-Science.

Stay Ahead of Churn: Identify customers likely to cancel up to 6 months in advance with powerful predictions.
Fresh Insights Delivered: Receive reports with the latest churn predictions and upsell opportunities directly to your inbox.
Proactive Interventions: Use real-time insights to take timely action and choose the best intervention or playbook before the customer cancels.
Behavior-Based Precision: Rely on detailed analysis of customer behavior patterns and usage data for accurate predictions.
Empower Your Team: Give your customer success team the tools to act confidently and strategically to intervene early and reduce churn.

Sentry Segmentation

Advanced, segmentation at the company and the end-user level.

Customizable Segmentation: Group customers by behaviors, usage patterns, demographics, churn risk levels, or any field within the system.
Targeted Strategies: Adjust your approach for each customer group, enabling personalized interventions.
Maximize Retention: Focus on the uniqueness of each segment to improve engagement and reduce churn.
Optimize Efforts: Allocate resources effectively by targeting high-priority segments for maximum impact.
Drive Customer Value: Increase overall customer satisfaction and lifetime value with strategic, segment-specific actions.

Sentry Stream

A real-time activity feed of user engagements within your app.

Accessible at work, or on the go from your mobile device.
Immediate Insights: Access real-time usage data to spot behavior patterns as they happen.
Act Quickly: Address issues early, before they escalate into bigger problems.
Prevent Usage Slippage: Monitor declining activity and proactively engage to keep customers satisfied.
Retention Made Easy: Use real-time data to provide timely support and strengthen customer relationships.
Be the Hero: Resolve dissatisfaction, the key driver of churn, and become a customer retention champion.

Churn Assassin Mobile App Display of Real-Time Activity Feed

Sentry HQ

A centralized hub to manage the interactions and details of every account.

Unified Account Overview: Gain a complete, centralized view of each customer’s journey in one streamlined platform.
Streamlined Communication: Log notes, track emails, calls, and meetings, all in one place.
Essential Insights at a Glance: See usage summaries, company-specific insights, and key KPIs for each account.
Effective Relationship Management: Update key properties and fields to keep your customer data current and actionable.
Timely Interventions: Use detailed profiles to identify opportunities and risks, ensuring proactive engagement.
Boost Retention Efforts: Simplify account management and stay organized to deliver better results for your customers.

Sentry Downtrend

Showcasing clients that need intervention before it's too late.

Fresh Churn Predictions: New churn predictions calculated daily and delivered on your schedule—whether daily, weekly, or whenever works best for you.
Seamless Delivery: Get predictions sent directly to your inbox, Slack, messaging apps, or integrated with your account management platform.
Track Risk Trends: Identify accounts with declining renewal probability scores over the last 4 weeks, 3 months, and 6 months.
Proactive Engagement: Focus on high-risk accounts and take timely action to improve retention and renewal rates.

Sentry Dashboards

At-a-Glance dashboards showcasing current and historical tend data.

Comprehensive Retention Insights: Easily track Net Revenue Retention (NRR) and churn rates over different time frames, providing a clear view of retention performance and areas for improvement.
Proactive Decision-Making: The "Renewal Probability Score Analysis" highlights risks in real-time, empowering you to take proactive steps to retain high-value clients before they churn.
Revenue Impact Tracking: Monitor earnings reports alongside churn data to understand the direct financial impact of customer retention or loss.
Risk Segmentation for Precision: Quickly identify at-risk customers with clear segmentation into high, medium, and low-risk categories, enabling targeted retention strategies.

Sentry Messaging

An in-app messaging tool to send the messages to users at the right time.

Targeted Customer Nudges: Send personalized, behavior-driven messages at the right time to guide customers toward key actions while improving engagement.
Real-Time Intervention: Proactively address issues by delivering timely messages to users inside your app, ensuring quick resolution and boosting customer confidence.
Seamless Onboarding Support: Create interactive onboarding flows with step-by-step guidance, helping new users discover your platform’s value faster.
Flexible Message Customization: Customize your messages with text, links, buttons, and rich content to deliver tailored experiences that match your brand.

Sentry Panel

An area in your app to showcase videos, checklists, news and more.

Centralized Customer Hub: Provide users with a single, in-app location to access key updates, resources, and announcements, improving communication and engagement.
Rich Content Integration: Share videos, links, surveys, forms, and text-based content directly in the panel—ensuring your users have everything they need at their fingertips.
Customizable User Experience: Tailor the panel to match your brand’s look and feel while delivering personalized content that resonates with different user segments.
Interactive Engagement Tools: Embed surveys, feedback forms, and other interactive elements to gather insights and boost user participation in key initiatives.
Seamless Updates & Management: Easily update content on the fly, keeping users informed without needing engineering resources or disruptive app releases.

Get Ahead of Churn

Up and running in minutes, Churn Assassin is your plug-and-play customer health monitoring agent. Powered by AI, data science, and machine learning, it continuously re-evaluates account health and sends real-time alerts whenever a customer needs intervention—or even when there’s a sales opportunity for expansion. No guesswork. No surprises. No last-minute rescue missions. Your team gets actionable insights to step in and support customers at the right time, every time.

This isn’t just another heavy, expensive customer success platform that collects dust. It’s your fully autonomous customer health monitor, running quietly in the background—relentlessly watching your accounts, ensuring stability, and driving predictable revenue growth through retention and expansion.

Stop reacting—start monitoring smarter with Churn Assassin

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