How to reduce SaaS churn...

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Churn Assassin to Pitch at Venture Connect 2025

1 min read

Churn Assassin Selected to Present at Venture Connect 2025: A Game-Changer for Customer Success

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100 Real (and Ridiculous) Reasons B2B SaaS Customers Cancel Their Subscriptions

5 min read

100 Real (and Ridiculous) Reasons B2B SaaS Customers Cancel Their Subscriptions

Churn is inevitable, but have you ever wondered why B2B SaaS customers really cancel? Some reasons are predictable, budget cuts, poor adoption,...

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3 min read

The Problem No One Talks About During Rapid Growth: Op Methods on Churn Bites

Growth solves everything, until it doesn’t. When customer retention cracks appear, even the fastest-growing businesses stumble. In this episode of...

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2 min read

Rethinking Messaging to Reduce Churn with Laura Lewis on Churn Bites

A Common Messaging Mistake Imagine: A SaaS company rolls out an exciting new feature. They announce it with a technical blog post, send an email...

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7 min read

Churn to Retention: Op Methods Strategy to Improve SaaS Churn Rates

Picture this: You're leading a thriving SaaS company. You’re securing deals, gaining traction, and then—bam!—your customers start vanishing like...

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11 min read

How To Pick the Best Customer Success Software in 2025

Congratulations! You’re exploring Customer Success Software, which means you’re running a successful business with room to elevate your customer...

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8 min read

The Evolution of Robust Customer Success as Your Business Grows

Imagine your business as a flourishing garden. At first, you nurture it personally, checking every leaf, every bud. As it grows though, it requires...

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Customer Segmentation to Reduce Churn and Improve Your Customer Retention

5 min read

Top Uses of Customer Segmentation to Reduce Churn and Improve Your Customer Retention Strategy

Understanding and addressing customer needs has become paramount for businesses aiming to cultivate loyalty and minimize churn through needs-based...

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6 min read

Do You Really Need an Expensive Customer Success Platform?

Is managing customer relationships becoming a nightmare without the right tools? If you're feeling overwhelmed by scattered data, inconsistent...

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3 min read

Lower Your SaaS Churn: Insights & Strategies to Boost Retention

Unlock the Secrets to Optimizing Churn Rates and Driving Growth in Your B2B SaaS Business Understanding Churn Rates in SaaS Churn, churn, churn... It...

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