Free Customer Success Tool - Churn Mitigation Email: Coordinating a Resolution for You

This email provides a straightforward update on the resolution process and actionable steps the customer can take while internal teams work on a long-term fix.

Progress on Resolving [Specific Issue]

Hi [First Name],

I’m reaching out with an update on the resolution of [specific issue]. Our internal teams are making steady progress toward implementing a long-term fix.

Here’s what’s happening:

  1. [Step #1]: Example - Our support team has implemented a temporary workaround to minimize impact.
  2. [Step #2]: Example - Development is finalizing a permanent solution, expected to roll out by [date].

While we finalize this fix, I recommend:

  • Utilizing [specific resource or workaround] to manage the issue in the short term.
  • Reaching out if you encounter any additional challenges—I’m here to help!

I’ll follow up as soon as we have more updates.

Best,

[Your Name]

[Your Position]

[Contact Information]

About This Resource

  • Type: Email
  • Category: Churn Mitigation
  • Sub-Category: Collaborating with Internal Teams to Resolve Long-Term Issues
  • Effort: Low
  • Requires Budget: No