Free Customer Success Tool - Customer Advocacy Email: Feature Request in Progress

This email takes a casual, conversational approach to updating the customer about their feature request, keeping the interaction light and approachable.

Working on Your [Specific Issue]

Hi [First Name],

Just a quick update to let you know that our support team is actively working on resolving [specific issue]. I’m keeping an eye on the process to make sure everything is moving along smoothly.

Here’s where we’re at:

  • The team has started troubleshooting the issue and is gathering more details.
  • I’ll keep you updated as soon as we have more information or an ETA for a fix.

If there’s anything else I can do to help in the meantime, just let me know—I’m happy to assist!

Talk soon,

[Your Name]

[Your Position]

[Contact Information]

About This Resource

  • Type: Email
  • Category: Customer Advocacy
  • Sub-Category: Collaborating with product and engineering teams on feature requests
  • Effort: Low
  • Requires Budget: No