Free Customer Success Tool - Customer Advocacy Email: From Request to Reality

This email focuses on actionable next steps, outlining how the feature request will be reviewed and keeping the customer informed.

Thanks for Your Feature Idea!

Hi [Customer Name],

I just wanted to say thanks for sharing your idea for [specific feature request]. It’s a great suggestion, and I’ve passed it along to our product and engineering teams.

They’re currently reviewing it to see how it could fit into our plans for future updates. I’ll make sure to keep you in the loop as we move forward!

In the meantime, if there’s anything else on your mind—or if you have more feature ideas—I’d love to hear them.

Thanks for being part of this journey with us!

Cheers,

[Your Name]

[Your Title]

About This Resource

  • Type: Email
  • Category: Customer Advocacy
  • Sub-Category: Collaborating with product and engineering teams on feature requests
  • Effort: Low
  • Requires Budget: No