Free Customer Success Tool - Project Management Framework: RASCI matrix

The RASCI matrix is a tool used for clarifying roles and responsibilities in a project or process. It is a variation of the RACI model, with an added "S" for Support. Each letter in "RASCI" represents a type of responsibility assigned to individuals or groups. Here's the breakdown:

Best Use Cases for the RASCI Matrix

Get a Free RASCI Matrix Template 

Churn Assassin has created a free RASCI Matrix template for you to check out using Google Sheets. 

The RASCI Matrix is best for clearly defining and communicating roles, responsibilities, and accountability within a project or process to ensure efficient collaboration and decision-making.

Understanding RASCI Roles

  1. R - Responsible: The person(s) who perform the task or action.
    • They are directly responsible for completing the work.
  2. A - Accountable: The person who is ultimately answerable for the task or decision.
    • Only one individual is assigned this role, ensuring clarity.
    • They approve and delegate the work to the "Responsible" party.
  3. S - Support: Individuals or groups who provide resources, assistance, or expertise to help complete the task.
    • They are not directly responsible but facilitate the process.
  4. C - Consulted: Those whose opinions or input are sought.
    • They provide valuable insights or feedback before the work is completed.
    • This is a two-way communication role.
  5. I - Informed: Those who need to be kept up-to-date on progress or decisions.
    • They are informed passively and do not actively contribute to the task.

Purpose of the RASCI Matrix

  • Ensures clarity in team roles and responsibilities.
  • Reduces confusion and overlapping efforts.
  • Improves accountability and communication.
  • Helps with decision-making by clearly identifying who has authority.

How to Use the RASCI Matrix

  1. List Tasks or Deliverables: Identify the activities or decisions that need to be completed in a project.
  2. Identify Team Members or Roles: List all the stakeholders or team roles involved in the process.
  3. Assign RASCI Roles: For each task, assign one or more RASCI roles to the relevant stakeholders.
  4. Review and Adjust: Ensure there is no overlap or gaps in responsibilities (e.g., only one "Accountable" per task).

This structured approach helps ensure smooth execution of tasks while avoiding misunderstandings.

 

About This Resource

  • Type: Framework
  • Category: Project Management
  • Sub-Category: NA
  • Effort:
  • Requires Budget: No