Free Customer Success Tool - Customer Advocacy Email: Shaping the Future Together

This email highlights the collaborative nature of feedback and positions the customer as an integral part of the product’s evolution.

Addressing Challenges with [Product/Service]

Hi [First Name],

I’ve noticed some activity patterns in your account that may indicate challenges with [specific feature/process]. I’d like to work with you to address these as soon as possible.

Here’s what I suggest:

  1. [Action Step #1]: Example - Schedule a 15-minute call to discuss your experience.
  2. [Action Step #2]: Example - Review [specific feature] to ensure it’s configured correctly.
  3. [Action Step #3]: Example - Provide tailored recommendations for [specific goal].

Click here to book a time that works for you: [Link].

Let’s resolve this quickly and get you back on track! Best,

[Your Name]

[Your Position]

[Contact Information]

About This Resource

  • Type: Email
  • Category: Customer Advocacy
  • Sub-Category: Acting as the voice of the customer internally
  • Effort: Low
  • Requires Budget: No