Free Customer Success Tool - Churn Mitigation Email: Tell Us How You’re Feeling

This email uses a warm and approachable tone to create a safe space for the customer to share their thoughts and feelings about their dissatisfaction.

How Can We Make Things Better for You?

Hi [First Name],

I wanted to check in and see how you’re feeling about your experience with [Product/Service]. If there’s something that hasn’t been working as well as you’d hoped, I’d really appreciate hearing about it so we can make improvements.

Here are a few questions to get us started:

  • What’s been frustrating for you lately?
  • Are there features or tools you wish worked differently?
  • How can we make things easier for you?

Feel free to reply to this email or book a time to chat here: [Link]. I’m here to listen and help however I can!

Talk soon,

[Your Name]

[Your Position]

[Contact Information]

About This Resource

  • Type: Email
  • Category: Churn Mitigation
  • Sub-Category: Understanding Reasons Behind Dissatisfaction
  • Effort: Low
  • Requires Budget: No