Free Customer Success Tool - Customer Advocacy Email: Turning Ideas Into Features

This email acknowledges the customer’s feature request and provides reassurance that their idea is being thoughtfully considered by the product and engineering teams.

Update on Your [Specific Issue]

Hi [First Name],

Thank you for bringing [specific issue] to our attention. I understand how important this is to your workflow, and I want to assure you that we’re working closely with our support team to resolve it as quickly as possible.

Here’s what we’re doing:

  1. [Action #1]: Example - The support team is reviewing your account settings to identify the root cause.
  2. [Action #2]: Example - We’ve escalated the issue to ensure it’s prioritized for resolution.

I’ll keep you updated every step of the way. If there’s anything else I can do to assist or additional details you’d like to share, please don’t hesitate to reach out.

Warm regards,

[Your Name]

[Your Position]

[Contact Information]

About This Resource

  • Type: Email
  • Category: Customer Advocacy
  • Sub-Category: Collaborating with product and engineering teams on feature requests
  • Effort: Low
  • Requires Budget: No