Free Customer Success Tool - Churn Mitigation Email: We Don’t Want to See You Go

This email highlights the customer’s value to your organization and offers an optimistic resolution through incentives or adjustments to continue the partnership.

Let’s Find a Way to Keep You with Us

Hi [First Name],

You’ve been an important part of our [Product/Service] community, and I’d hate to see you go. I know [specific concern] may have made things difficult, but I’d like to find a way to make things right for you.

Here’s what I’d like to offer:

  • [Incentive/Adjustment #1]: Example - A free month of service to help you reassess the value of [Product/Service].
  • [Incentive/Adjustment #2]: Example - Access to a dedicated support resource for faster resolutions.

Let me know if this works for you, or if there’s something else that would make your experience better. I’m confident we can turn this around together!

Cheers,

[Your Name]

[Your Position]

[Contact Information]

About This Resource

  • Type: Email
  • Category: Churn Mitigation
  • Sub-Category: Offering incentives or adjustments to retain customers
  • Effort: Low
  • Requires Budget: No