Free Customer Success Tool - Churn Mitigation Email: We’re on It—Resolution in Progress

This email takes a warm and approachable tone to reassure the customer that their issue is being addressed by internal teams and to maintain a positive relationship during the resolution process.

Update on Your Issue

Hi [First Name],

I wanted to check in with some updates on the [specific issue] you reported. Our internal teams are actively working on a resolution, and I’m keeping a close eye on the progress to ensure everything moves smoothly.

Here’s what’s happening now:

  • [Progress #1]: Example - The product team has identified a solution and is testing it for effectiveness.
  • [Progress #2]: Example - We’re preparing for a full rollout to ensure a seamless fix.

I’ll keep you in the loop as we make progress. In the meantime, if there’s anything else on your mind, feel free to reach out—I’m here to help!

Talk soon,

[Your Name]

[Your Position]

[Contact Information]

About This Resource

  • Type: Email
  • Category: Churn Mitigation
  • Sub-Category: Collaborating with Internal Teams to Resolve Long-Term Issues
  • Effort: Low
  • Requires Budget: No