Free Customer Success Tool - Churn Mitigation Email: What Can We Do to Keep You?

This email uses a warm and approachable tone to present incentives and encourages the customer to collaborate on finding the best solution to continue the relationship.

Back to All Resources

Hi [First Name],

I noticed you might be considering moving on from [Product/Service], and I’d really like the chance to make things right.

Here’s what I can offer to help:

[Incentive/Adjustment #1]: Example - Free access to advanced features for the next [time period].
[Incentive/Adjustment #2]: Example - A personalized training session to help you get the most out of [specific feature].

Does this help address your concerns? If there’s something else you’d prefer, let me know—I’m happy to collaborate on a solution.

Talk soon,

[Your Name]

[Your Position]

[Contact Information]

About This Resource