Free Customer Success Tool - Customer Advocacy Email: Your Ideas, Our Future

This email celebrates the customer’s contribution and frames their feature request as a valuable addition to the product’s evolution.

Your Feature Request Is Being Reviewed

Hi [Customer Name],

Thank you for suggesting [specific feature request]. I’ve shared it with our product and engineering teams for review, and they’ll assess how it aligns with our current roadmap.

Here’s what happens next:

  1. The teams will evaluate the technical feasibility and impact of the feature.
  2. I’ll follow up with updates as soon as I have more information.

If you’d like to provide additional examples or context about how this feature would benefit your workflow, please feel free to share. Your insights help us prioritize features that make the most impact.

Thanks for collaborating with us to make [Product/Service] even better!

Best regards,

[Your Name]

[Your Title]

About This Resource

  • Type: Email
  • Category: Customer Advocacy
  • Sub-Category: Collaborating with product and engineering teams on feature requests
  • Effort: Low
  • Requires Budget: No