Free Customer Success Tool - Customer Advocacy Email: Your Input, Our Focus

This email focuses on actionable feedback and ensures the customer their input is part of a structured improvement process.

Your Feature Request Is in Progress

Hi [Customer Name],

Thank you for sharing your idea about [specific feature request]! I want you to know that we truly value your input—it reflects a need that could benefit many others like you.

I’ve shared your request with our product and engineering teams, and they’re currently reviewing how it could fit into our roadmap. While I can’t promise immediate implementation, I’ll keep you updated on any progress or decisions regarding this feature.

If you have more details about how this feature would help you, feel free to share. The more we understand your perspective, the better we can address it.

Thank you for helping us make [Product/Service] even better for everyone!

Warm regards,

[Your Name]

[Your Title]

About This Resource

  • Type: Email
  • Category: Customer Advocacy
  • Sub-Category: Acting as the voice of the customer internally
  • Effort: Low
  • Requires Budget: No