Retention Automation That Works

Trigger personalized playbooks and workflows based on customer behavior, health, and lifecycle stage.

Overview

 
Churn Assassin’s Automation & Playbooks take customer success from reactive to proactive—at scale. Create automated sequences that trigger based on real-time customer data, including churn predictions, low health scores, inactivity, and more. Each playbook is customizable, allowing you to send messages, assign tasks, update records, and move accounts into new segments automatically. Whether it’s onboarding nudges, renewal prep, or re-engagement campaigns, your strategy runs 24/7 without manual effort.

Key Benefits

  • Automate the Customer Journey: Deliver the right message or task at the perfect moment.
  • Trigger-Based Playbooks: Launch workflows from churn predictions, low usage, lifecycle stage, and more.
  • Hands-Free Retention: Run sequences automatically while focusing on high-touch relationships.
  • Scalable Personalization: Tailor each experience without adding headcount.
  • Integrated with Segments & Messaging: Power campaigns across email, in-app, and task creation.
Churn Assassin Customer Success Automation and Playbooks
Before this, automation felt impersonal. But Churn Assassin’s playbooks make it feel like we're everywhere our customers need us—without the manual work.
- Samir P.
Director of CS Operations
 

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