Frictionless Customer Onboarding
Guide new customers step-by-step with embedded onboarding flows tailored to your product and lifecycle.
Overview
First impressions matter—especially in SaaS. Churn Assassin's Customer Onboarding feature helps you deliver an exceptional first experience by embedding guided onboarding flows directly inside your application. From simple checklists to multi-phase journeys, your team can define key steps, link to helpful resources, and monitor client progress in real time. Whether you're onboarding new users or rolling out features to existing accounts, it all starts here.
Key Benefits
- In-App Checklists That Drive Completion: Embed customizable onboarding steps directly into your platform so customers always know what’s next.
- Progress Tracking at a Glance: Monitor how far each customer has progressed through onboarding—identify stalls before they turn into churn.
- Tailored Journeys by Segment: Show different onboarding flows to different customer types using segmentation for ICPs, plans, or use cases.
- No-Code Editor for Full Control: Easily update steps, text, links, and CTAs without needing dev time—change your flows in seconds.
- Lifecycle-Integrated Workflows: Automatically shift onboarding content as users graduate into adoption, expansion, and renewal phases.

The embedded onboarding flows helped our customers get started faster—and it helped us stay ahead of potential issues. It’s like giving every new client a personal guide.
- Alex T.
Director of Customer Success
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