Customer Health Scores

Know Exactly Where Every Customer Stands—No Guesswork, Just Data

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Overview

 

Churn Assassin’s Customer Health Scores deliver a clear, data-driven signal of customer well-being—updated daily and personalized to your product. Powered by activity trends, engagement depth, and churn indicators, each score reflects how healthy (or at-risk) an account is. With scores ranging from 0 to 9999, you get a precise, at-a-glance indicator of each customer’s likelihood to stay, grow, or churn.

Key Benefits

  • Scores Built for Action. Get a daily snapshot of customer health on a scale from 0 to 100—easy to understand, easy to prioritize.
  • No Manual Configuration. Health scores are fully automated and adjust based on your product’s actual usage and behaviors.
  • Backed by Churn Science. Scores leverage over 250k real-world SaaS usage profiles and millions of behavior signals.
  • Truly Personalized. Every customer’s score is shaped by their actual journey—not generic rules or static inputs.
  • Enable Proactive CS. Focus your team’s energy where it matters most, long before churn becomes visible.
Churn Assassin Customer Health Scores for B2B SaaS
We always thought our accounts were healthy, until the Health Score said otherwise. It’s like a radar for retention.
- Michelle T.
Head of Customer Success
 

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