Dan Wilson

Dan has extensive experience building and growing technology focused products and services. He got his first taste of fast-moving tech when he joined his first start-up in 1999. After 15 years writing software and building products, he hung up his semicolon spurs and became a product marketer. Outside of work, you can find him watching his kids athletic events, or helping local small businesses grow.

11 min read

How To Pick the Best Customer Success Software in 2025

Jan 6, 2025 9:28:01 AM

Congratulations! You’re exploring Customer Success Software, which means you’re running a successful business with room to elevate your customer success program. That’s already a win—well done!

Tools and Technology Guides Customer Success
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8 min read

The Evolution of Robust Customer Success as Your Business Grows

Dec 17, 2024 9:04:24 AM

Imagine your business as a flourishing garden. At first, you nurture it personally, checking every leaf, every bud. As it grows though, it requires...

SaaS Challenges Best Practices Customer Success
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6 min read

Do You Really Need an Expensive Customer Success Platform?

Nov 19, 2024 5:23:01 AM

Is managing customer relationships becoming a nightmare without the right tools? If you're feeling overwhelmed by scattered data, inconsistent...

Best Practices Guides Customer Success
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3 min read

Lower Your SaaS Churn: Insights & Strategies to Boost Retention

Nov 14, 2024 5:15:51 PM

Unlock the Secrets to Optimizing Churn Rates and Driving Growth in Your B2B SaaS Business Understanding Churn Rates in SaaS Churn, churn, churn... It...

Best Practices Retention Guides
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3 min read

Win the Battle Against Churn with Churn Assassin’s Account Heatmap

Nov 4, 2024 5:41:21 AM

Customer Success Managers (CSMs) are the heroes who help keep customers happy and often times the frontline in preventing them from leaving. They...

Feature Spotlight
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