7 min read
Churn to Retention: Op Methods Strategy to Improve SaaS Churn Rates
Picture this: You're leading a thriving SaaS company. You’re securing deals, gaining traction, and then—bam!—your customers start vanishing like...
Customer Success
11 min read
How To Pick the Best Customer Success Software in 2025
Congratulations! You’re exploring Customer Success Software, which means you’re running a successful business with room to elevate your customer...
8 min read
The Evolution of Robust Customer Success as Your Business Grows
Imagine your business as a flourishing garden. At first, you nurture it personally, checking every leaf, every bud. As it grows though, it requires...
5 min read
Top Uses of Customer Segmentation to Reduce Churn and Improve Your Customer Retention Strategy
Understanding and addressing customer needs has become paramount for businesses aiming to cultivate loyalty and minimize churn through needs-based...
6 min read
Do You Really Need an Expensive Customer Success Platform?
Is managing customer relationships becoming a nightmare without the right tools? If you're feeling overwhelmed by scattered data, inconsistent...
4 min read
Confused by all the Churn Terminology? Churn Assassin can help!
Customer churn, often referred to as customer attrition, is a key metric for businesses, especially in the subscription-based world of B2B SaaS....
5 min read
Understanding Customer Churn: Calculate Churn Rate and Reduce Churn
In today's competitive business landscape, understanding customer churn and developing strategies to reduce it are paramount to sustaining growth and...
5 min read
Customer Success in SaaS: Strategies to Combat Churn and Drive Growth
In the competitive landscape of B2B SaaS, optimizing customer success has emerged as a pivotal strategy for reducing churn and propelling business...
6 min read
Top Churn Prediction Software for Effective Customer Retention
Customer churn is one of the most frustrating and costly challenges for your business, especially if you're a B2B SaaS company aiming for rapid...
5 min read
Train Your CSMs to Work Smarter: Customer Success Strategies for SaaS
In the rapidly evolving world of Software as a Service (SaaS), customer success is crucial for your business's sustainability and growth. Your...