Spot At-Risk Accounts Early
Daily-updated view of accounts trending downward across engagement, activity, and usage patterns.
Overview
Churn Assassin’s At-Risk Accounts feature continuously monitors every account’s momentum and flags those showing signs of decline—so you can take action before churn sets in. Powered by behavior-based analysis and historical baselines, the system identifies accounts experiencing slowdowns across multiple engagement signals. The result is a daily prioritized list of companies that deserve attention, helping Customer Success Managers focus their time on the highest-impact saves.
Key Benefits
- Automatic Trend Detection: Identify accounts with falling usage, engagement, or health scores.
- Ghosted Power Users Highlighted: Spot when key end users suddenly stop using your platform.
- Time-Based Groupings: View risk trends by recency—3–14 days, 15–30 days, or 31+ days of decline.
- Prioritized Daily View: Focus CSM attention on accounts that need proactive outreach now.
- Behavior-Driven Intelligence: Downtrending is calculated using dozens of tracked signals—no guesswork.
Our team starts every day with the At-Risk Accounts list. It’s our most valuable view—we’ve rescued so many accounts just by intervening earlier.
- Marcus T.
Senior Customer Success Manager
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