Customer Surveys That Fuel Smarter Decisions

Launch lightweight, in-app surveys to capture real insights without interrupting the user experience.

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Overview

 
Churn Assassin’s built-in Customer Surveys give you a fast and simple way to collect feedback directly from users. Whether you want to measure satisfaction, capture onboarding feedback, or learn why power users are sticking around — surveys are fully integrated, easy to configure, and segment-aware. No more juggling external tools or buried insights. Every response is tied to real usage data, helping you align feedback with behavior. Surveys can be triggered based on segment, lifecycle stage, or behavior, and results flow seamlessly into your account dashboard, where they inform health scores, retention strategies, and personalized playbooks.

Key Benefits

  • Collect Feedback Without Interruptions: Lightweight survey forms appear inside your product, without disrupting the user experience.
  • Segment-Aware Survey Targeting: Trigger surveys based on specific behaviors, user segments, or lifecycle stages for hyper-relevant insights.
  • Align Feedback With Usage Data: Every response is automatically linked to that customer’s product behavior, providing valuable context.
  • Instant Access to Results: View survey responses in real time and take action directly from the dashboard.
  • Drive Smarter Retention Plays: Use survey results to power personalized playbooks, health score adjustments, and churn risk detection.
Sentry-Surveys
We launched a satisfaction survey in under 5 minutes and had usable insights by the end of the day. The best part? It’s all tied to what our users actually do inside the app.
- Maya H.
Director of Customer Experience
 

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