10 min read
How Your B2B SaaS Learns from Churned Customers to Improve Retention
Understanding why customers leave is just as important as knowing how to attract new ones. Customer churn represents a significant challenge for SaaS...
Customer Success
5 min read
Best Customer Success Software: The Ultimate Guide
Customer success isn’t just a department, it’s a revenue-driving strategy. Companies are finally recognizing that retaining customers is not only...
5 min read
100 Real (and Ridiculous) Reasons B2B SaaS Customers Cancel Their Subscriptions
Churn is inevitable, but have you ever wondered why B2B SaaS customers really cancel? Some reasons are predictable, budget cuts, poor adoption,...
7 min read
Churn to Retention: Op Methods Strategy to Improve SaaS Churn Rates
Picture this: You're leading a thriving SaaS company. You’re securing deals, gaining traction, and then—bam!—your customers start vanishing like...
11 min read
How To Pick the Best Customer Success Software in 2025
Congratulations! You’re exploring Customer Success Software, which means you’re running a successful business with room to elevate your customer...
8 min read
The Evolution of Robust Customer Success as Your Business Grows
Imagine your business as a flourishing garden. At first, you nurture it personally, checking every leaf, every bud. As it grows though, it requires...
5 min read
Top Uses of Customer Segmentation to Reduce Churn and Improve Your Customer Retention Strategy
Understanding and addressing customer needs has become paramount for businesses aiming to cultivate loyalty and minimize churn through needs-based...
6 min read
Do You Really Need an Expensive Customer Success Platform?
Is managing customer relationships becoming a nightmare without the right tools? If you're feeling overwhelmed by scattered data, inconsistent...
4 min read
Confused by all the Churn Terminology? Churn Assassin can help!
Customer churn, often referred to as customer attrition, is a key metric for businesses, especially in the subscription-based world of B2B SaaS....