What you get with Churn Assassin 

 
Churn Assassin helps you drive retention success. With evidence-based churn predictions for B2B SaaS, you spot at-risk accounts early and take actions that make a difference. Use powerful insights to strengthen relationships, solve challenges, and deliver results. Explore the features that make it happen.
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2-Minute Setup - Instant Configuration

  • Quick Start: Get up and running in just 2 minutes—no heavy setup or lengthy onboarding.
  • Simple Integration: Install a plug-and-play code snippet directly in your application.
  • Immediate Analysis: Churn Assassin immediately starts learning you user behaviors and deriving key interactions the moment the snippet is deployed.
  • Team-Friendly: Easy for you to set up or share with your development team for assistance.

Account Heatmap

  • Quickly Prioritize Accounts: Assess client renewal likelihood at a glance with a powerful heatmap tool.
  • Visual Risk Categories: See accounts grouped into Low, Normal, High, and Declining Risk levels for easy prioritization.
  • Targeted Search: Locate specific accounts instantly with an intuitive search function.
  • Customizable Filters: Focus on the companies that matter most by displaying accounts that meet your specific criteria.
  • In-Depth Account Insights: Drill down into specific accounts to gain a detailed understanding of risks, behaviors, and renewal trends.
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Churn Behaviors/Signals

  • Automated Analysis: Churn Assassin collects data, then identifies and prioritizes churn risks for you.
  • Actionable Reports: Get clear, prioritized insights into account health, identifying which accounts are at risk and which are showing early signs of decline.
  • Maximize Your Impact: Focus on high-risk accounts where your actions can drive the most significant results.
  • Intelligent, Proven Models: Benefit from 5 advanced churn models analyzing over 300 evidence-based behaviors, signals, and patterns—built using 260+ million behavioral records from 234,000+ SaaS users.
  • Beyond Product Metrics: Rely on advanced machine learning to predict churn, because feature adoption and product usage alone aren’t reliable indicators of account cancellations.

Churn Predictions

  • Stay Ahead of Churn: Identify customers likely to cancel up to 6 months in advance with powerful predictions.
  • Fresh Predictions Delivered: Receive formatted reports with the latest churn predictions directly to your inbox, keeping your team aligned and informed.
  • Proactive Interventions: Use real-time insights to take timely action and choose the best intervention or playbook before the customer cancels.
  • Behavior-Based Precision: Rely on detailed analysis of customer behavior patterns and usage data for accurate predictions.
  • Empower Your Team: Give your customer success team the tools to act confidently and strategically to intervene early and reduce churn.
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Segmentation

  • Customizable Segmentation: Group customers by behaviors, usage patterns, demographics, churn risk levels, or any field within the system.
  • Targeted Strategies: Adjust your approach for each customer group, enabling personalized interventions.
  • Maximize Retention: Focus on the uniqueness of each segment to improve engagement and reduce churn.
  • Optimize Efforts: Allocate resources effectively by targeting high-priority segments for maximum impact.
  • Drive Customer Value: Increase overall customer satisfaction and lifetime value with strategic, segment-specific actions.

Real-Time User-Activity

  • Accessible at work, or on the go from your mobile device
  • Immediate Insights: Access real-time usage data to spot behavior patterns as they happen.
  • Act Quickly: Address issues early, before they escalate into bigger problems.
  • Prevent Usage Slippage: Monitor declining activity and proactively engage to keep customers satisfied.
  • Retention Made Easy: Use real-time data to provide timely support and strengthen customer relationships.
  • Be the Hero: Resolve dissatisfaction, the key driver of churn, and become a customer retention champion.
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Detailed Customer Profiles

  • Unified Account Overview: Gain a complete, centralized view of each customer’s journey in one streamlined platform.
  • Streamlined Communication: Log notes, track emails, calls, and meetings, all in one place.
  • Essential Insights at a Glance: See usage summaries, company-specific insights, and key KPIs for each account.
  • Effective Relationship Management: Update key properties and fields to keep your customer data current and actionable.
  • Timely Interventions: Use detailed profiles to identify opportunities and risks, ensuring proactive engagement.
  • Boost Retention Efforts: Simplify account management and stay organized to deliver better results for your customers.

Target Accounts List

  • Fresh Churn Predictions: New churn predictions calculated daily and delivered on your schedule—whether daily, weekly, or whenever works best for you.
  • Seamless Delivery: Get predictions sent directly to your inbox, Slack, messaging apps, or integrated with your account management platform.
  • Identify "Ghost" Accounts: Spot inactive companies categorized by inactivity periods of 3-14, 15-30, and 31+ days.
  • Monitor Renewal Timelines: View upcoming renewals within 7, 14, and 45 days to prioritize outreach.
  • Track Risk Trends: Identify accounts with declining renewal probability scores over the last 4 weeks, 3 months, and 6 months.
  • Proactive Engagement: Focus on high-risk accounts and take timely action to improve retention and renewal rates.
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Bring Churn To It's Knees

There’s no better time to begin collecting data for the most accurate churn predictions. With our 30-day free trial, you get full access to all Churn Assassin features to see the impact firsthand.

  • Free Tier: Enjoy unlimited access to all features for up to 25 monitored customers—perfect for getting started.
  • Pro Tier: Scale your insights with full access for all monitored customers.

Setup is simple and fast. Once installed, Churn Assassin immediately begins analyzing your app to identify the behaviors of healthy and at-risk customers, so it can do the work for you. Start now and take control of churn, and make it "yesterday's" problem!

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